Booking terms and conditions

Booking Terms and Conditions in the Bronevik.com System

Publication Date: May 13, 2024

Please carefully read these Booking Terms and Conditions (hereinafter referred to as the "Terms") before starting to use the System. If you do not agree with any provisions of the Terms, you may refuse to make a Booking. By making a Booking in the System, you acknowledge that you have read, understood, and agreed to the Terms in the version effective on the date of the Booking.

General Terms

A) These Terms are approved by the Agent, form an integral part of the agreements concluded by it with Subagents, and govern the procedure for Bookings made by Subagents in the System.

B) The owner of the exclusive rights to the System is Bronevik Company Limited Liability Company (INN 6671151513, PSRN 1046603999738, address: 620014, Sverdlovsk Region, Yekaterinburg, Vaynera St., bld. 40, room 605A), which has granted the Agent a non-exclusive license to use the System.

C) The Agent does not act as a tour operator and/or travel agent, owner of the lodging facility and/or hotel within the meaning of Federal Law No. 132-FZ of November 24, 1996 "On the Fundamentals of Tourist Activities in the Russian Federation"; it is not responsible for any other components of the Customer's travel (including, but not limited to, obtaining visas and other permits for crossing state borders; the validity, receipt, and availability of identity documents of the Customer or a third party, insurance policies, etc.).

D) The Agent may change these Terms at any time unilaterally at its discretion without prior notice. The changes take effect from the moment the updated version is posted in the System, and the Subagent undertakes to independently monitor such changes. The Agent notifies Subagents of the entry into force of a new version of the Terms by sending a message to the Subagent's email address provided by the latter as part of the Authorization Data.

E)  The provision of Services may also be regulated by the rules in effect at the respective Facility and/or the current legislation of the country where the Facility is located or the country on whose territory the Services are provided.

1. Terms and Definitions

System – the innovative high-load booking system "Bronevik" located on the Internet at www.bronevik.com, which is a set of computer programs used by the Agent under a license and intended for posting information about Services available for Booking and for Booking Services.

Principal – a legal entity, individual entrepreneur, or individual applying the special tax regime "Professional Income Tax", who is the owner of the Lodging Facility or has the right to sell Services based on an agreement with the owner of the Lodging Facility and has concluded an agreement with the Agent for the sale of Services and the use of the System for the sale of Services.

Customer – an individual or legal entity in whose interest and for whose benefit the Booking is made and/or who actually consumes the Services.

Services – a set of services for ensuring temporary accommodation in the Lodging Facility and other related services within and outside the Lodging Facility, including, but not limited to, hotel services, as well as the hire, rent, or provision for temporary accommodation of residential and non-residential (apartments) premises, furnished and equipped with interior elements, suitable for living and meeting established legal requirements, as well as other services, information about which is posted in the System.

Tariff – the combination of (i) information posted in the System about the composition of the Services and the conditions for making and canceling a Booking, which is provided by the Principal, and (ii) information about the cost of Services set by the Agent for the Subagent, taking into account the Subagent's remuneration, and (iii) information about the cost of Services set by the Principal for its direct sales to an unlimited number of persons. The Tariff also includes information about the availability of special offers established by the Subagent or Principal for Booking.

Booking - reservation of Services for the Customer through the System under the terms determined by the Subagent and confirmed by the Principal.

Lodging Facility/Facility – a hotel or other residential and non-residential (apartment) premises, furnished and equipped with interior elements, suitable for the accommodation of individuals and meeting established legal requirements.

Reporting Period – a calendar month. The first Reporting Period is the period of time from the conclusion of the Agreement until the end of the corresponding calendar month, and the last Reporting Period is the period of time from the start date to the end date of the calendar month in which the last Services under the Agreement were provided.

Authorization Data – login and password provided to the Subagent by the Agent during registration in the System, which, in case of the Subagent logging into the system using the aforementioned authorization data, identify the person who logged into the System and performs any actions therein as the Subagent and/or its authorized representative, including when making a Booking, canceling a Booking, or making changes to Booking data.

Voucher — an electronic document confirming the Customer's right to receive the Services under the terms selected by the Customer during Booking.

Personal Account – a section on the website www.bronevik.com, accessible only to the Subagent, where the Subagent can use the System, in particular, but not limited to, carry out the process of selecting Services and making Bookings, as well as making changes to the list of booked Services or canceling them, obtain information about Services and Tariffs, as well as Statistics Data.

Statistics Data - data from automated accounting of information in the System about Bookings, their cancellations, the cost of booked Services, and the Subagent's remuneration.

Agent - Bronevik Online Limited Liability Company (address: 620137, Sverdlovsk Region, Yekaterinburg, Blyukhera St., building No. 53A, room 205 (2nd floor), INN 6670412152, PSRN 1136670023445);

Subagent – a legal entity or individual entrepreneur who has concluded an agreement with the Agent, according to which they undertake, on behalf of the Agent and for a fee, to conclude transactions for the sale of Services at the expense of the Agent.

2. Registration in the System

2.1. Before starting to use the System, the Subagent must complete the registration procedure therein.

2.2. For the purpose of registration in the System, the Subagent fills out a form (application) on the website www.bronevik.com, located at the link: https://bronevik.com/ru/agent/register/.

2.3. If the Subagent concludes an agreement (hereinafter referred to as the "Agreement") with the Agent by accepting the Agent's offer posted on the website www.bronevik.com, after filling out the form, the Subagent must accept the said offer by performing the actions suggested by the System after filling out the form.

2.4. After filling out the form and accepting the offer (or signing the Agreement on paper as a single document), the Agent creates an account about the Subagent in the System, which contains all the information specified in the form.

2.5. Based on the created account about the Subagent, the Agent creates a Personal Account for the Subagent. If the Agreement between the Subagent and the Agent is concluded on paper as a single document, the Subagent's use of the full functionality of the Personal Account is possible from the date of creation of the Personal Account. If the Agreement between the Agent and the Subagent is concluded by accepting the Agent's public offer posted on the website www.bronevik.com, the use of the full functionality of the Personal Account becomes possible only after payment of the authorization fee, as provided for in the offer.

3. Making a Booking

3.1. The Subagent, using the System, generates a request to make a Booking, after which the generated request is sent to the Principal through the System.

3.2. The System automatically assigns a unique identification number to the Booking, and a notification about the current status of the placed Booking is sent to the email address specified by the Subagent in the System. Booking requests placed by the Subagent are final and subject to automated processing in the System.

3.3. The Subagent familiarizes itself with all the terms of service provision during the Booking process. If any terms of service provision are unclear to the Subagent, including cancellation terms, making any changes to the Services, the Subagent may clarify the necessary information by emailing the employee responsible for the placed Booking.

3.4. When making a Booking, the Subagent must fill in all fields marked as "mandatory" in the System. The Agent recommends filling in all fields indicated in the System, even if they are not marked as "mandatory".

3.5. The Subagent assumes all risks (change in requirements for the Services, change in Tariff, including the cost of Services, refund terms, etc.) associated with any errors and/or inaccuracies in providing the data requested during Booking, including Customers' personal data. The Subagent is strongly recommended to carefully check the data entered into the System during the Booking procedure.

3.6. Successful Booking based on the corresponding Booking request through the System is confirmed by a Voucher generated in the System, which is placed in the Subagent's Personal Account in the System and sent to the Subagent's email address specified during registration in the System.

3.7. All information exchange between the Agent and the Subagent regarding the Order is conducted in the Subagent's Personal Account on the Site or via email to the Subagent's email address specified during registration in the System as part of the Authorization Data. Therefore, the Subagent undertakes to regularly, until the moment of completion of the provision of Services, independently monitor information about the Services, including checking messages received in the Subagent's Personal Account in the System and on the Subagent's email address for information about possible changes, and if necessary, contact for information in the manner specified in clause 1.3. of these Terms.

3.8. The Subagent is liable for any consequences arising from the Customer's lack of information about changes in the Services, provided that the Agent has complied with the procedure for notifying the Subagent about any changes in the Services.

3.9. By clicking the "Proceed to Checkout" button or a button with another essentially similar name in the System at the final stage of Booking, the Subagent confirms the accuracy of the Customer's personal data and assumes full responsibility for their accuracy, completeness, and reliability.

3.10. Information about the category of lodging facilities indicated in the System is provided as is by the respective Principal, without any express or implied warranties regarding its completeness and reliability from the Agent.

3.11. In exceptional cases, the Agent, with the Customer's consent, may replace the Facility with a lodging facility of the same or a higher class in the same city without changing the cost of the Services. The Subagent, upon receiving a request from the Agent for the Customer's consent to replace the Facility, is obliged to bring the Agent's proposal to the Customer's attention, obtain the Customer's response, and convey it to the Agent.

4. Payment for Services

4.1. The cost of the Services is set in the System. The cost is set online in Russian Rubles, is dynamic, and may change at any time. The cost of Services in the System may be changed by the Principal, and when such right is granted to the Agent - by the Agent, unilaterally at any time, therefore the price of such Services may vary at different times. Price changes cannot apply to Services for which the Booking has been successfully completed and a Voucher has been issued.

4.2. Depending on the booking conditions for the Services provided in the System, payment terms may be set with the "Pay on Site" option and/or with the "Pay at Hotel" option. If, according to the Booking, the "Pay at Hotel" option is applied and the Facility is located outside the Russian Federation, the Subagent is obliged to inform the Customer that the Customer will have to make the payment in the currency of the country where the Facility is located. In this case, the conversion rate of the Service price from Russian Rubles to the applicable currency set by the Principals on the payment date is applied.

4.3. The Agent has the right to charge the Subagent service fees for the provision of information services for using the System. If a service fee is set, information about it is posted in the System. The absence of information about service fees in the System means their absence.

4.4. Principals may charge the Agent fees, compensations, and penalties for the cancellation or change of Services, which are subject to compensation by the Subagent if the cancellation and change of Services occurred at its initiative or the initiative of the Customer. The existence and amount of these fees depend on the Tariff under which the Booking was made.

4.5. In the absence of an indication in the System that an extra bed is included in the cost of the Services, the provision of such an extra bed (including for a child) is not guaranteed and may require additional payment for this service directly upon arrival at the Facility.

4.6. Stay tax, city tax, resort fee, and other similar fees, if their collection from Customers is provided for by the legislation of the country (place) of stay, are paid by them independently upon check-in at the Facility in the manner established by the legislation of the country (place) of stay.

4.7. When selecting the "Pay at Hotel" option, payment for the respective Services is made directly with the Principal or the person owning and managing the Facility at the time of check-in. Depending on the internal rules of the Principal or the person owning and managing the Facility, payment can be made using cash and/or via bank card of those payment systems accepted by the respective Principal or person owning and managing the Facility. This method excludes any participation of the Agent in the payment process for the Services, except for the transfer of bank card data to the Subagent as a guarantee of payment. The storage and transfer of bank card data is carried out by the Agent on a secure hosting that has both PCI DSS (Payment Card Industry Data Security Standard) certification and external scanning. However, the Agent is not responsible for how the recipient of the payment will handle the bank card data received from the Agent (as a booking guarantee) or from the Customer or another person (when paying directly to the Principal or the person managing or owning the Facility).

4.8. When selecting the "Pay at Hotel" option, the Principal has the right to reject the Booking request if said Principal does not work with the respective payment system whose bank card was presented as a guarantee of payment for the Services. The Principal also has the right to cancel the Booking if the balance of the bank card presented for payment lacks the necessary amount of funds.

4.9. When selecting the "Pay at Hotel" option, fees, compensations, or penalties in the amounts established by the Principals may be withheld by the Agent by charging the amount from the bank card, the details of which were provided by the Subagent at the time of Booking, and in case the possibility of payment with the "Pay at Hotel" option without providing a bank card is provided for, the Agent independently pays the Principals the amounts of fees, compensations, or penalties in the amounts established by them, and the Subagent reimburses such expenses of the Agent based on the Agent's request and an invoice for payment.

4.10. In case of any difficulties with payment for the Services, the Agent may contact the Customer to clarify the relevant issues.

5. Non-Refundable Tariff

5.1. Principals may present Services in the System for purchase by Customers that are sold under terms where the cost of the Services is non-refundable, about which relevant information is posted in the Tariff description.

5.2. If the Services are presented in the System for purchase under the conditions specified in clause 5.1., then in case of cancellation of the Services and/or changes in the procedure for their provision by the Subagent, or no-show of the Customer, as well as other circumstances where the Customer did not use the Services, the paid funds may not be subject to refund by the Principals and, accordingly, by the Agent to the Subagent.

6. Order Cancellation

6.1. Cancellation of services for ensuring temporary accommodation in the Lodging Facility and other related services within and outside the Lodging Facility.

6.1.1. The deadlines for canceling a Booking without the Principals withholding fees, compensations, and penalties, as well as their amount for non-compliance with such deadlines, are determined by the Principals taking into account the applicable Tariff on the date of the relevant Booking.

6.1.2. If the Subagent cancels the Booking within a period before which fees, compensations, or penalties are not applied, the cost of services for ensuring temporary accommodation in the Lodging Facility and other related services within and outside the Lodging Facility is refunded to the Subagent in full.

6.1.3. If the Subagent cancels the Booking after the period before which fees, compensations, or penalties are not applied:

- in case of selecting the "Pay on Site" option, the Agent has the right to withhold for transfer to the Principals the amounts of fees, compensations, or penalties in the amounts established by the Principals;

- in case of selecting the "Pay at Hotel" option, the Principals withhold fees, compensations, or penalties in the amounts established by the Principals by charging the amount from the bank card, the details of which were provided at the time of Booking, and in case the possibility of payment with the "Pay at Hotel" option without providing a bank card is provided for in the agreement between the Agent and the Subagent, the Agent independently pays the Principals the amounts of fees, compensations, or penalties in the amounts established by them, and the Subagent reimburses such expenses to the Agent based on the Agent's request and an invoice for payment.

6.1.4. In case of cancellation of the Order by the Subagent in full or in part on the day of check-in to the respective Facility and later, as well as in case of partial use of services for ensuring temporary accommodation in the Lodging Facility and other related services within and outside the Lodging Facility (for example, staying at the Facility with departure before the end of the stay period), a refund (in full or partial) of funds for the unused period of stay requires individual coordination with the Principals.

7. Intellectual Property

7.1. The Agent is an information intermediary:

    a) regarding images, photographs, trademarks, and other intellectual property objects presented by the Principals in the System when describing the Lodging Facilities, and

    b) regarding lodging facility ratings (reviews) received from visitors to the website www.bronevik.com, as well as images and photographs posted as attachments to reviews from visitors of the said website.

    The Agent does not independently place, add, or modify such images, photographs, trademarks, reviews, and other works, but may remove them unilaterally or upon request of third parties in case of identified violations of the rights and legitimate interests of the Subagent, Customers, visitors to the website www.bronevik.com, misleading them, violation of the legislation of the Russian Federation regarding the content of the posted information, or in case of a request from third parties who hold rights to such images, photographs, trademarks, and other intellectual property objects, including copyright and exclusive rights.

7.2. The Agent does not verify, moderate, review, or edit information, images, photographs, reviews, trademarks, and other intellectual property objects posted by the Principals in the System. The Agent also does not check their compliance with current legislation, including for violations of copyright and exclusive rights of third parties. Notwithstanding the foregoing, upon the instruction of the Principal, the Agent may conduct selective checks of posted images, photographs, reviews, trademarks, and other intellectual property objects, as well as supplement them in the description of the Lodging Facilities. In these cases, the Agent acts on behalf and by order of the Principals.

7.3. Images, photographs, trademarks, logos, and texts not specified in clause 7.1. of the Terms, posted on the Site, are the intellectual property of the Agent, or the Agent has the right to use them granted by the owners of exclusive rights. Their copying, reprinting, reproduction in any form, distribution, including in translation, as well as any materials on the website www.bronevik.com, are possible only with the written permission of the Agent or the respective intellectual rights owner.

8. Limitation of Liability

8.1. The Agent shall not be liable to the Subagent in case of full or partial malfunction of the System and its components for any period of time, as well as in the absence of the Subagent's access to the booking system or the occurrence of any indirect or direct costs to the Subagent in connection with these circumstances.

8.2. The Agent is not responsible for negative consequences and losses resulting from events and circumstances beyond its control, as well as for actions (inaction) of third parties, including:

- for any harm caused to the life or health of Customers, as well as for losses incurred by the Subagent or the Customer due to legislative acts, errors, violations, (gross) negligence, intentional and unintentional actions of all and any third parties;

- in case of impossibility to fulfill assumed obligations due to inaccuracy, insufficiency, and untimeliness of information and documents provided by the Subagent, or violation of these Terms by the Subagent;

- in case of impossibility to fulfill assumed obligations due to inaccuracy, insufficiency, untimely provision of information and documents received from Principals, their introduction of inaccurate, erroneous information and data into the Tariffs regardless of the reasons that led to the provision of inaccurate information;

- for the actions of carriers (change, cancellation, rescheduling, delay of departure of air, sea, and river vessels, trains, buses, and other vehicles), for the safety, loss, or damage of luggage, cargo, valuables, and passengers' documents during the entire period of their trip. In these cases, carriers are liable to passengers in accordance with international rules and the current legislation of the Russian Federation. Passenger claims are considered by carriers based on the legislation of the Russian Federation and international carriage rules;

- for the actions of customs, immigration authorities, and other competent authorities of the country of departure, stay, or transit, as well as for the consequences of violation of customs and border formalities, rules of passage and carriage of luggage and certain items, as well as violation of special rules of conduct in the country of temporary stay;

- for incorrect functioning and content of third-party websites, including those of the Principal;

- in case of transfer of the Subagent's phone number or email address used when placing the Order to third parties, including as a result of fraudulent actions;

- for the actions of consulates and embassies of foreign states, including delays, refusal, or changes in the terms of issuance of entry visas, refusal to accept the Voucher as a document confirming the availability of temporary accommodation in the country of stay;

- for the absence of documents confirming the Customer's right to check into the lodging facility or receive the Services (including the Voucher) received from the Agent, and/or documents necessary for receiving the respective Services (including, but not limited to, a citizen's passport or other identity documents, temporary residence permit for stateless persons, residence permit for stateless persons, medical documents and certificates, etc.), as well as for the authenticity and correct execution of the Customers' documents (reliability of the information contained therein);

- for failure to appear or late arrival for check-in at the Lodging Facility, non-compliance with established rules of conduct therein, on the vehicle, or at another place of provision of Services;

- for any actions of the Principals and the quality and safety of the provision of Services, including the quality and safety of food products offered at the Facility;

- for refusal to provide Services on discriminatory grounds or due to violation of special conditions for the provision of Services concerning, among other things, the impossibility of accommodation with children and/or pets, as well as persons with disabilities due to the lack of special infrastructure, etc.;

- for the non-provision of medical procedures, if they are part of the Services, or for harm caused to life and health during the conduct of such medical procedures;

- for the non-conformity of the Services with the expectations and/or subjective assessment of the Subagent and/or the Customer, as well as for any inaccuracy concerning descriptive information (including prices, availability of individual accommodation places of a certain type, etc.) about the Services presented by the Principals in the System.

8.3. The Subagent is obliged to bring to the Customer's attention the requirements for the execution and availability of documents necessary for check-in at the Lodging Facility and receipt of the Services, and assumes full responsibility for preparing all documents for the trip.

8.4. When selecting the "Pay at Hotel" option, the Agent is not responsible for any (authorized or potentially unauthorized or erroneous) debiting of funds by the Principals and does not refund any amounts lawfully debited or pre-blocked (including prepayment, no-show penalty, change, or cancellation of the Booking) from the bank card provided by the Subagent.

9. Processing of Personal Data

9.1. In case of transfer of personal data between the Subagent and the Agent (hereinafter in this Section 9 referred to as the "Parties") in the course of performing the Agreement, the following provisions apply in accordance with Federal Law No. 152-FZ of July 27, 2006 "On Personal Data" (hereinafter – the Law on Personal Data):

    9.1.1. One Party instructs the other Party to carry out the following actions (operations) or a set of actions (operations) for the processing of personal data (using automation tools or without using such tools): collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, depersonalization, blocking, deletion, destruction of personal data of personal data subjects (hereinafter – Subjects).

    9.1.2. The purpose of processing personal data in all cases is the performance of the Agreement, i.e., the processing of personal data is carried out to the extent reasonably necessary for the performance of the Agreement. The list of personal data is determined in accordance with the provisions of the Agreement.

    9.1.3. The Party processing personal data undertakes to take the necessary legal, organizational, and technical measures established by the legislation of the Russian Federation to protect the Subjects' personal data from unlawful or accidental access, destruction, modification, blocking, copying, provision, distribution of personal data, as well as from other unlawful actions regarding personal data and to ensure security not lower than the 3rd level of personal data security when processing in information system(s). In addition to this, if a separate confidentiality agreement is concluded between the Parties, the Parties are also obliged to comply with the provisions of the confidentiality agreement.

    9.1.4. The Party processing personal data undertakes to process the Subjects' personal data until the expiration of the Agreement and/or until the occurrence of one of the following events, whichever occurs earlier:

        - receipt from the Party that instructed the processing of personal data of a notification about the need to terminate the processing of the Subjects' personal data;

        - achievement by the Party of the purpose of processing the Subjects' personal data or loss of the need to achieve such purpose;

        - termination (including revocation, performance, etc.) of the corresponding instruction of the Party for the processing of personal data;

        - termination of the Agreement for any reason.

        The Party processing personal data undertakes to immediately terminate the processing of the Subjects' personal data and/or ensure the termination of such processing (if the processing of personal data is carried out by a third party acting on behalf of the Party) upon the occurrence of one of the events specified in clause 9.1.4. of the Agreement, whichever occurs earlier.

    9.1.5. The Party processing personal data undertakes to ensure the blocking, clarification, or destruction of the Subject's personal data based on a corresponding request (instruction) from the Party that instructed the processing of personal data, within the timeframes specified in such request (instruction), as well as in other cases determined in accordance with the current legislation.

    9.1.6. If any of the Parties receives a withdrawal of consent to the processing of his/her personal data from a Subject, the Party processing personal data must immediately terminate the processing of the Subject's personal data until receiving further instructions from the Party that instructed the processing of personal data. The original of the Subject's consent withdrawal specified in this clause is sent to the address of the Party that instructed the processing of personal data within 2 (two) days from the moment of its receipt. The Party processing personal data undertakes to terminate the processing of the corresponding Subject's personal data (block the personal data) until receiving a response from the Party that instructed the processing of personal data.

    9.1.7. The Party processing and transferring personal data to the other Party guarantees that it has properly obtained from each Subject consent to the transfer (including cross-border) and processing of personal data by the other Party when such consent is required in accordance with applicable legal norms, and undertakes at its own expense to shield the other Party from all claims (demands), fully or partially based on the assertion that the Party unlawfully processes such personal data, and to compensate the corresponding Party for losses arising as a result of such claims (demands) in full, unless it proves that such claims (demands) were caused by unlawful actions of the Party processing personal data on behalf of the first Party;

    9.1.8. The Party processing personal data undertakes to destroy the Subjects' personal data and/or ensure their destruction (if the processing of personal data is carried out by a third party on its instruction), within the following timeframes:

        - within the period specified in the notification about the need to terminate the processing of the Subjects' personal data, sent by the Party instructing the processing of personal data;

        - within 30 (thirty) days from the date the Party processing personal data achieves the purpose of processing or termination of the Agreement for any reason or termination of the corresponding instruction for the processing of personal data.

    9.1.9. In case of engaging a third party to perform this Agreement, the Parties undertake to include in the agreements with such third party terms and requirements for the processing of the Subjects' personal data, similar to the terms and requirements specified in this Section. The Parties are liable for the actions of such third parties in connection with the non-fulfillment of the terms and requirements for the processing of the Subjects' personal data, regardless of the presence of such terms and requirements in the agreement between the corresponding Party and the third party.

    9.1.10. The Parties shall not give each other instructions for the processing of personal data that would go beyond the provisions of this Section 9 and/or beyond the current legislation of the Russian Federation on personal data. All such actions are considered to be carried out by the Parties independently, at their own risk.

    9.1.11. The Party that has received a claim/application from a Subject and/or state supervisory authorities regarding a violation of the Law on Personal Data, the processing of which is carried out within the framework of the Agreement, undertakes to notify the other Party within a period not later than 2 (two) days from the moment of receipt of such claim/application.

    9.1.12. The Party entrusted with the processing of personal data by the other Party has the right to entrust another person with the processing of personal data received from the first Party, if such processing will be carried out for the purposes of performing this Agreement. In this case, such Party is obliged to ensure that the person to whom it entrusts the processing of personal data fulfills all the conditions set forth in this Section 9 of the Terms.

10. System Availability

10.1. The Agent undertakes to ensure the availability of the System at the level established in Appendix No. 1 to these Terms, as well as to ensure the timeframes for eliminating malfunctions in the System's operation in the manner and within the timeframes specified therein.

10.2. The Agent shall be liable to the Subagent in case of full or partial malfunction of the System and its components, if the Agent has not ensured the level of System availability provided for in Appendix No. 1 to these Terms.

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Appendix No. 1

to the Booking Terms and Conditions in the Bronevik.com System

SYSTEM AVAILABILITY LEVEL

1. The Agent is obliged to monitor the availability of the System on a 24/7 basis (24 hours a day*7 days a week 365 (366) days a calendar year, except for technological breaks for System maintenance.

2. The Agent undertakes to maintain the availability of the System for all its users at the level of 99% of the time for each calendar month.

3. Schedule of breaks for technical maintenance of the System: from 23:00 Saturday to 05:00 Sunday (Moscow time). The Agent has the right to set additional breaks for technical maintenance by posting information with a schedule of additional breaks on the Site no less than 24 hours before the start of the first additional break in such schedule.

4. When calculating the System availability time, breaks are not applied when calculating the System availability level.

5. The System is considered available if (i) the Site is accessible to an unlimited number of Internet users, (ii) the servers where the System is located are pinged, (iii) an API response is received, (iv) the Subagent's Personal Account in the System is accessible to the Subagent.

6. System malfunctions are classified into the following categories: "Blocker", "Critical major", "Critical minor".

7. In case of a malfunction in the System, the Subagent immediately sends a request to the Agent to eliminate the malfunction by email to help@bronevik.com.

Elimination of malfunctions in the System is carried out by the Agent within the following timeframes:

* The period of time from the moment of the request to eliminate a malfunction in the System until the start of measures to restore the correct operation of the System.

** The period of time from the moment the response time for the request to eliminate a malfunction in the System expires until the correct operation of the System is restored.

*** A scenario in which the Subagent can make, change, or cancel a Booking.

**** Monday - Friday from 08:00 to 17:00 (Moscow time).