These Booking Rules (hereinafter referred to as the “Rules”) govern the procedure for rendering services for booking accommodation in a hotel, transfer, and visa support (hereinafter referred to as the “Services”) to individuals and legal entities (hereinafter referred to as “Clients") via the Internet information and telecommunication network in the “Bronevik” booking system presented at www.bronevik.com (hereinafter referred to as the “Website”).
The above Services are rendered by Limited Liability Company “Bronevik Company” (the “Contractor”) (INN (Taxpayer's Identification Number) 6671151513, OGRN (Primary State Registration Number) 1046603999738, with its registered office at 55A Vaynera St., Office 306, Ekaterinburg, Sverdlovsk Region, 620014) (hereinafter referred to as the “Company”).
The services for providing temporary accommodation, hotel, transport and other services available for booking on the Website are directly rendered by relevant hotels, transport, and other organizations (hereinafter referred to as “Service Providers”) that carry out such activities in accordance with the laws of the Russian Federation.
The information on the “star rating” of the hotels posted on the Website is provided in its original form by the respective Service Provider without express or implied guarantees of its completeness and reliability on the part of the Company.
By visiting, viewing or using the Website and/or making a booking, you acknowledge that you have read, understood, and agreed to these Rules.
The Client creates an order for the selected Services using the booking system (located on the Website) and then the created application is sent to the Service Provider.
To confirm the fact of acceptance of the order, the latter is assigned a unique identification number, and a notification on the status of the accepted order (hereinafter referred to as the “Notification”) is sent to the email address specified by the Client.
The booking of the Service can be confirmed only upon payment by the Client (if any), except for the cases of booking with the option in which payment is made directly to the Service Provider at the time of check-in, and unless otherwise provided by the relevant contracts/agreements between the Client and the Company.
In some cases, the Website provides a lower cost for a certain service; however, such service may have special restrictions and conditions (for example, the impossibility of cancelling a reservation, or the impossibility of making a refund). Please read the relevant booking conditions carefully.
The System may provide Services, which are provided on the terms of "Non-Returnable Rate" (hereinafter referred to as the Rate). The description of the Service (Offer) shall contain the relevant information. Payment for services is an acceptance of such Rate.
If the Service is classified as provided on the condition of "Non-Refundable Rate", then in case of cancellation and/or change of reservation, or in case of Customer's no-show (as well as in case of other circumstances when a Customer did not use the Service), the paid money is not refundable.
The Company is not responsible for any (authorized or possible unauthorized or erroneous) write-off of funds by the Service Provider and does not refund any amounts legally written off or pre-blocked by the Service Provider (including prepayment, penalty for non-arrival or cancellation of reservation) with the Client's bank card.
If the option “Payment on the website” is selected, the Client pays for the corresponding Services through an electronic payment terminal using cards of Visa and Master Card payment systems, by filling in the appropriate fields for entering bank card data. The data entered by the Client when paying for the order is reliably protected by the Company; the data are under no circumstances transferred to third parties (except for the requests from the law enforcement agencies of the Russian Federation made in accordance with the current laws of the Russian Federation, as well as the transfer of the relevant data directly to the Service Provider).
Orders with the “Payment on the website” option, for which payment was not received within the timeframe set by the Company (or was not received in full), will be automatically cancelled.
When choosing the option “Payment at the hotel”, the Client pays for the relevant Services directly to the Service Provider upon check-in. Payment can be made either in cash or by credit card of those payment systems accepted by the respective Service Provider. This method excludes any participation of the Company in the process of payment for the Services, except for the transfer of bank card data to the Service Provider as a guarantee of the reservation. At the same time, the Company is not responsible for how the Service Provider will dispose of the bank card data received from the Company (as a booking guarantee) or the Client (with direct payment from the Service Provider).
The Service Provider may cancel the service if this entity does not work with the payment systems, the bank card of which was presented by the Client for payment. The Service Provider may also cancel the booking if the required amount of funds is not available on the bank card presented by the Client for payment.
In case of any difficulties with payment for the Services, the Service Provider may contact the Client to clarify the relevant aspects.
In exceptional cases, the Company may replace a hotel with a hotel of the same or higher class in the same city without changing the cost of the previously confirmed accommodation.
Cancellation of hotel accommodation
In case of timely cancellation of this Service (i.e. cancellation within the period specified by the Company in the Notification), no penalties are applied to the Client.
In case of late cancellation of this Service (i.e. cancellation later than the deadline established by the Company in the Notification):
if the option “Payment on the website” is selected, the Client shall pay to the Company a fine in the amount of the cost of the first day of stay, unless otherwise specified in the Notification (the fine will be withheld from the amount transferred by the Client as payment for the order);
if the option "Payment at the hotel" is selected, a penalty in the amount of the cost of the first day of stay (unless otherwise specified in the Notification) will be withheld from the Client by the Service Provider by withdrawing the amount from the bank card, the details of which the Client provides at the time of booking.
Cancellation of transfer
If the Client cancels this Service less than 24 (Twenty-four) hours prior to the agreed time of car delivery (specified in the Notification), the payment for such Service is not refundable.
Cancellation of visa support
If the Client cancels this Service, the money paid will not be returned, since the Service is considered to be provided in full immediately after the Client has paid for it.
If this Service was provided to the Client at the cost of a special offer that provides for the simultaneous ordering of visa support and hotel booking services, and the Client subsequently cancels the accommodation service, the Company also deducts a fine from the Client amounting to the cost of the first day of stay in a hotel.
Cancellation of services provided under the non-refundable rate
Please, pay your attention! In case of cancellation of Services provided under the non-refundable rate (or actions of other circumstances under which the Customer has not used the corresponding Services), the paid money is not refundable.
When choosing the option “Payment on the website”, the access to the data of the Client's bank card is carried out by the Service Provider through the extranet of the “Bronevik” system. The Service Provider may view the CVV/CVC identifier of the Client's bank card only once. The Company does not guarantee the correctness of the details of the Client's bank card, nor the presence of any amount of funds on it.
The Service Provider shall independently write off funds from the client's bank card, including, but not limited to, checking the availability of funds on the client's bank card. If it is impossible to write off funds from the client's bank card, LLC “Bronevik Company” is not responsible for the booking, does not pay for the booking and does not reimburse the Service Provider for the expenses incurred.
The Service Provider may not transfer bank card data to any third parties (except for the requests from the law enforcement agencies of the Russian Federation made in accordance with the current laws of the Russian Federation). If the data specified in this paragraph are transferred to third parties, the Service Provider shall be liable for the damage caused to the Client.
If the Service Provider transfers the data of the Client's bank card to other media, it shall ensure the security of access to the specified data. The Service Provider shall be liable for any leakage of such data.
The Company stores the Clients' bank card data on a secure hosting that has passed both PCI DSS (Payment Card Industry Data Security Standard) certification and external scanning.
Date of the last update of these Rules: October 19, 2020.