Booking Terms and Conditions
in the Bronevik.com system
May 13, 2024
Please carefully read these Terms before starting to use the Bronevik.com booking system. If you do not agree with any provisions of the Terms, you may refuse to make a booking. By making a booking in the Bronevik.com booking system, you acknowledge that you have read, understood, and agreed to the Terms. By agreeing to the Terms, you confirm your full legal capacity and acknowledge your responsibility for fulfilling the obligations imposed on you by the Terms.
General Terms
A) These Booking Terms and Conditions in the Bronevik.com system (hereinafter – the "Terms") govern the booking of hotel services in hotels, accommodation services in other lodging facilities, and other services (hereinafter – the "Services") by individuals (hereinafter – the "Customers") via the "Internet" telecommunication network in the Bronevik.com booking system (hereinafter – the "System"), available on the website www.bronevik.com (hereinafter – the "Site").
B) The owner of the exclusive rights to the System is Bronevik Company Limited Liability Company (INN 6671151513, OGRN 1046603999738, address: 620014, Sverdlovsk Region, Yekaterinburg, Vaynera St., bld. 40, room 605A) (hereinafter – the "Company"). The providers of the Services are legal entities, individual entrepreneurs, and individuals who, in accordance with the legislation of the Russian Federation, actually provide the Services, including in lodging facilities owned by them or legally used by them (hereinafter – the "Service Providers").
C) Information about the Services posted in the System and the offer to purchase them constitute a public offer by the respective Service Provider to conclude a service agreement, and upon acceptance of the offer, the agreement is concluded directly between the Customer and the Service Provider.
D) These Terms contain the conditions of a public offer made in accordance with Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation to an unlimited number of individuals for concluding an agreement with the Company for the provision of information services for using the System.
E) By successfully booking the Services, the Customer accepts the public offer of the Service Provider on the terms of the order for the purchase of Services placed in the System (hereinafter – the "Order") and the public offer of the Company to conclude an agreement for the provision of information services for using the System on the terms of these Terms. The Company is not a party to the agreement concluded between the Customer and the Service Provider through the acceptance of the Service Provider's offer and, when processing the Order formed in the System, does not act as the Service Provider, is not the recipient of income from the payment for the Services, which is set by the Service Provider, and is not liable for obligations related to the provision of the Services.
F) The Company does not act as a tour operator and/or travel agent, owner of the lodging facility and/or hotel within the meaning of Federal Law No. 132-FZ of November 24, 1996 "On the Fundamentals of Tourist Activities in the Russian Federation"; it is not responsible for any other components of the Customer's or a third party's travel (including, but not limited to, obtaining visas and other permits for crossing state borders; the validity, receipt, and availability of identity documents of the Customer or a third party, insurance policies, etc.).
G) The Company may change these Terms at any time unilaterally at its discretion without prior notice. The changes take effect from the moment the updated version is posted on the Site, and the Customer undertakes to independently monitor such changes.
1. Placing an Order
1.1. The Customer, using the System, forms an Order for the Services selected by them, after which the formed Order is sent to the Service Provider through the System.
1.2. The System automatically assigns a unique identification number to the Order, and a notification about the current status of the placed Order is sent to the email address specified by the Customer during its placement (hereinafter – the "Email Address"). Orders placed by the Customer are final and subject to automated processing in the System.
1.3. The Customer familiarizes themselves with all the terms of service provision during the Order placement process. If any terms of service provision are unclear to the Customer, including cancellation terms, making any changes to the placed Order, the Customer may clarify the necessary information by email at bro@bronevik.com or by calling the hotline number indicated on the Site.
1.4. When placing an Order, the Customer must fill in all fields marked as "mandatory" in the System. The Company recommends filling in all fields indicated in the System, even if they are not marked as "mandatory".
1.5. The Customer assumes all risks (placing a new Order, change of tariff, including the cost of Services, refund terms, etc.) associated with any errors and/or inaccuracies in providing the data requested during Order placement, including their own personal data and personal data of other individuals specified in the Order. The Company strongly recommends carefully checking the data entered into the System when placing an Order.
1.6. Successful booking of Services based on the placed Order is confirmed by a voucher generated in the System, which is placed in the Customer's personal account on the Site or sent to the Email Address.
1.7. All information exchange between the Company and the Customer regarding the Order is conducted in the Customer's personal account on the Site or via email to the Email Address. Therefore, the Customer is recommended to regularly, until the moment of receiving the Services, independently monitor the status of their Order, including checking messages received in the personal account on the Site and on the Email Address for information about possible changes, and if necessary, contact for information in the manner specified in clause 1.3. of these Terms.
1.8. The Customer is liable for any consequences arising from the lack of information about changes in the Order, provided that the Company has complied with the procedure for notifying the Customer about any changes in the Order.
1.9. By clicking the "Proceed to Checkout" button at the final stage of Order placement in the System, the Customer confirms the accuracy of their personal data, as well as the personal data of the individuals specified by them in the Order, and assumes full responsibility for their accuracy, completeness, and reliability.
1.10. Information about the category of lodging facilities indicated in the System is provided as is by the respective Service Provider, without any express or implied warranties regarding its completeness and reliability from the Company.
1.11. In exceptional cases, the Company, with the Customer's consent, may replace the lodging facility with a facility of the same or a higher category in the same city without changing the cost of the Services.
2. Payment for Services
2.1. The cost of the Services is determined when placing the Order in the System. The cost of the Services is set online in Russian Rubles. The cost of Services in the System may be changed at any time, therefore, for requests made by the Customer in the System for the same Services at different times, the price of such Services may differ. Price changes cannot apply to Services for which booking has been successfully completed and a voucher has been issued.
2.2. Depending on the booking conditions for the Services provided in the System, payment terms for the Customer may be set with the "Pay on Site" option or with the "Pay at Hotel" option. In cases where payment is made according to the "Pay on Site" option, the Company organizes the acceptance of payments from Customers on behalf and in the interests of the Service Providers for their subsequent transfer to the respective Service Providers or persons authorized by the Service Providers to receive payments.
2.3. If the "Pay at Hotel" option is applied, and the Property is located outside the Russian Federation, the Customer will have to make the payment in the currency of the country where the Property is located. In this case, a conversion rate of the Order price from Russian Rubles to the applicable currency set by the Service Providers on the payment date may be applied.
2.4. The Company has the right to charge the Customer service fees for the provision of information services for using the System. If a service fee is set, information about it is posted in the System. The absence of information about service fees in the System means their absence.
2.5. Service Providers have the right to charge the Customer fees, compensations, and penalties for cancellation or changes to the Order. The existence and amount of these fees depend on the conditions provided by the Service Provider and are indicated in the System when placing the Order.
2.6. In the absence of an indication on the Site that an extra bed is included in the cost of the Order, the provision of such an extra bed (including for a child) is not guaranteed and may require additional payment for this service directly upon arrival at the lodging facility.
2.7. Stay tax, city tax, resort fee, and other similar fees, if their collection from tourists is provided for by the legislation of the country (place) of stay, are paid by them independently upon check-in at the lodging facility in the manner established by the legislation of the country (place) of stay.
2.8. In case of selecting the "Pay on Site" option when placing the Order, the Customer pays for the respective Services through an electronic payment terminal using payment system cards accepted by the Company. When making a payment by bank card, the Customer fills in the relevant fields of the payment page to enter bank card data on the website of the organization providing the Company with services for accepting bank card payments. The data entered by the Customer during payment is stored by the organization providing the Company with payment services for accepting bank card payments.
2.9. Orders with the "Pay on Site" option for which payment has not been received within the terms set by the Company (or received incompletely) will be automatically canceled, and funds will be returned to the Customer, subject to the conditions set forth in Section 4 of these Terms.
2.10. When selecting the "Pay at Hotel" option, the Customer pays for the respective Services directly with the Service Provider at the time of check-in. Depending on the internal rules of the Service Provider, payment can be made using cash and/or via bank card of those payment systems accepted by the respective Service Provider. This method excludes any participation of the Company in the payment process for the Services, except for the transfer of bank card data to the Service Provider as a guarantee of payment for the Order. The storage and transfer of Customers' bank card data to Service Providers is carried out by the Company on a secure hosting that has both PCI DSS (Payment Card Industry Data Security Standard) certification and external scanning. However, the Company is not responsible for how the Service Provider will handle the bank card data received from the Company (as a booking guarantee) or from the Customer (when paying directly to the Service Provider).
2.11. When selecting the "Pay at Hotel" option, the Service Provider has the right to cancel the Order if said Service Provider does not work with the respective payment system whose bank card was presented by the Customer as a guarantee of payment for the Order. The Service Provider also has the right to cancel the Order if the balance of the bank card presented by the Customer for payment lacks the necessary amount of funds.
2.12. In case of any difficulties with payment for the Services, the Service Provider may contact the Customer to clarify the relevant issues.
3. Non-Refundable Rate
3.1. Service Providers may present Services in the System for purchase by Customers that are sold under "Non-Refundable Rate" terms, about which relevant information is posted in the Service description.
3.2. If a Service is presented in the System for purchase under a "Non-Refundable Rate" condition, then in case of cancellation and/or change of the Order, or no-show of the Customer (as well as other circumstances where the Customer did not use the Service), the paid funds may not be subject to refund by the Service Providers.
4. Order Cancellation
4.1. Cancellation of accommodation service
4.1.1. The deadlines for canceling an Order for accommodation services without the Service Provider withholding fees, compensations, and penalties, as well as their amount for non-compliance with such deadlines, are determined by the Service Provider, taking into account the information posted in the System on the date of placement of the respective Order.
4.1.2. If the Customer cancels the accommodation service within a period before which fees, compensations, or penalties are not applied, the cost of the canceled accommodation service is refunded to the Customer in full.
4.1.3. If the Customer cancels the accommodation service after the period before which fees, compensations, or penalties are not applied:
- in case of selecting the "Pay on Site" option, the Company has the right to withhold for transfer to the Service Providers the amounts of fees, compensations, or penalties in the amounts established by the Service Providers;
- in case of selecting the "Pay at Hotel" option, the Service Providers withhold fees, compensations, or penalties in the amounts established by the Service Providers by charging the amount from the bank card, the data of which the Customer provided at the time of placing the Order.
4.1.4. In case of cancellation of the Order by the Customer in full or in part on the day of check-in to the respective lodging facility and later, as well as in case of partial use of the Services (for example, staying one or more days in the lodging facility with departure before the end of the booked period), a refund (in full or partial) of funds for the unused period of stay requires individual coordination with the Service Provider.
4.2. Cancellation of visa support
The visa support service for the Customer is considered fully rendered immediately after its payment and the provision by the Company of the documents agreed with the Customer. Therefore, in case of the Customer's refusal of the service after its provision, the funds are not subject to refund.
5. Intellectual Property
5.1. The Company is an information intermediary: a) regarding images, photographs, trademarks, and other intellectual property objects presented by Service Providers in the System when describing lodging facilities, and b) regarding lodging facility ratings (reviews) received from Customers, as well as images and photographs posted on the Site as attachments to Customer reviews. The Company does not independently place, add, or modify such images, photographs, trademarks, and reviews but may remove them unilaterally or upon request of third parties in case of identified violations of the rights and legitimate interests of Customers, misleading them, violation of the legislation of the Russian Federation regarding the content of the posted information, or in case of a request from third parties who hold rights to such images, photographs, trademarks, and other intellectual property objects, including copyright and exclusive rights.
5.2. The Company does not verify, moderate, review, or edit information, images, photographs, reviews, trademarks, and other intellectual property objects posted by Customers on the Site and by Service Providers in the System, nor does it check their compliance with current legislation, including for violations of copyright and exclusive rights of third parties.
5.3. By agreeing to the Terms, when posting images, photographs, and reviews on the Site, the Customer confirms that they are the author of the review and possess all necessary rights to place the image and photographs in the System.
5.4. In case of claims related to the illegal use on the Site of images, photographs, reviews, and other intellectual property objects posted by the Customer, from right holders, the Company has the right to remove the disputed image, photograph, trademark, review, or other intellectual property object from the System and/or the Site, and the Customer undertakes to settle such claims independently and at their own expense. The Customer also undertakes, upon the Company's request, to immediately provide confirmation of rights to the uploaded images, photographs, and reviews.
5.5. Other images, photographs, trademarks, logos, and texts posted on the Site are the intellectual property of the Company, or the Company has the right to use them granted by the owners of exclusive rights. Their copying, reprinting, reproduction in any form, distribution, including in translation, as well as any materials from the Site, are possible only with the written permission of the Company or the respective intellectual rights owner.
6. Limitation of Liability
6.1. The Company shall not be liable to the Customer in case of full or partial malfunction of the Site, System, and its components for any period of time, as well as in the absence of the Customer's access to the booking system or the occurrence of any indirect or direct costs to the Customer in connection with these circumstances.
6.2. The Company is not responsible for negative consequences and losses resulting from events and circumstances beyond its control, as well as for actions (inaction) of third parties, including:
- for any harm caused to the life or health of the Customer or another person specified in the Order, as well as for losses incurred by the Customer due to legislative acts, errors, violations, (gross) negligence, intentional and unintentional actions of all and any third parties;
- in case of impossibility to fulfill assumed obligations due to inaccuracy, insufficiency, and untimeliness of information and documents provided by the Customer, or violation of these Terms by the Customer;
- in case of impossibility to fulfill assumed obligations due to inaccuracy, insufficiency, untimely provision of information and documents received from Service Providers, their introduction of inaccurate, erroneous information and data on the cost of Services into the booking system, regardless of the reasons that led to the provision of inaccurate information. In these cases, the Service Providers are liable to the Customers in accordance with applicable law;
- for the actions of carriers (change, cancellation, rescheduling, delay of departure of flights, trains, buses, and other vehicles), for the safety, loss, or damage of luggage, cargo, valuables, and passengers' documents during the entire period of their trip. In these cases, carriers are liable to passengers in accordance with international rules and the current legislation of the Russian Federation. Passenger claims are considered by carriers based on the legislation of the Russian Federation and international carriage rules;
- for the actions of customs, immigration authorities, and other competent authorities of the country of departure, stay, or transit, as well as for the consequences of the Customer's violation of customs and border formalities, rules of passage and carriage of luggage and certain items, as well as violation of special rules of conduct in the country of temporary stay;
- for incorrect functioning and content of third-party websites, including those of Service Providers;
- in case of transfer of the Customer's phone number or email address used when placing the Order to third parties, including as a result of fraudulent actions;
- for the actions of consulates and embassies of foreign states, including delays, refusal, or changes in the terms of issuance of entry visas, refusal to accept the Company's voucher as a document confirming the availability of temporary accommodation in the country of stay;
- for the absence of documents confirming their right to check into the lodging facility or receive the Services (including the voucher) received from the Company, and/or documents necessary for receiving the respective services (including, but not limited to, a citizen's passport or other identity documents of the Customer, temporary residence permit for stateless persons, residence permit for stateless persons, medical documents and certificates, etc.), as well as for the authenticity and correct execution of the Customer's documents and other individuals specified in the Order (reliability of the information contained therein);
- for failure to appear or late arrival for check-in at the lodging facility, non-compliance with established rules of conduct in the lodging facility, on the vehicle, or at another place of provision of Services included in the Order;
- for any actions of Service Providers and the quality of Services provided, including the quality and safety of food products offered at the lodging facility;
- for refusal of accommodation on discriminatory grounds or due to the Customer's violation of special conditions for the provision of Services concerning, among other things, the impossibility of accommodation with children and/or pets, as well as persons with disabilities due to the lack of special infrastructure, etc.;
- for the non-provision of medical procedures by the Service Provider or for harm caused to the life and health of the Customer during the provision of such Services by the Service Provider;
- for the non-conformity of the Services with the Customer's expectations and their subjective assessment, as well as for any inaccuracy concerning descriptive information (including prices, availability of individual accommodation places of a certain type, etc.) about the Services presented by the Service Provider in the System.
6.3. The Customer warrants and guarantees that they have familiarized themselves and agree with the requirements for the execution and availability of documents necessary for check-in at the lodging facility and receipt of the Services, and assumes full responsibility for preparing all documents for the trip.
6.4. The Customer and the Company are released from liability for improper performance or non-performance of obligations under these Terms in case of force majeure circumstances, which the parties include: fire, epidemic, pandemic, earthquake, terrorist act, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, military actions of any nature, strikes, introduction of a state of emergency or martial law, embargo, changes in the legislation of the Russian Federation or the country of stay or transit, actions of customs and sanitary control authorities, cancellation of bus, ferry, and other transport services, taxi routes, road traffic, issuance of regulatory acts by authorities that resulted in the impossibility of proper performance by the Customer and the Company of their obligations, and other circumstances beyond the control and prevention of the parties.
6.5. When selecting the "Pay at Hotel" option, the Company is not responsible for any (authorized or potentially unauthorized or erroneous) debiting of funds by the Service Provider and does not refund any amounts lawfully debited or pre-blocked by the Service Provider (including prepayment, no-show penalty, change, or cancellation of the Order) from the Customer's bank card.
7. Confidentiality and Personal Data Protection
By placing an Order, the Customer agrees to the terms of the Personal Data Processing Policy published on the Site at https://bronevik.com/ru/info/privacy-policy.
8. Miscellaneous
8.1. The law of the Russian Federation applies to the relations between the Customer and the Company.
8.2. The provision of the Service to the Customer may also be regulated by the rules of the respective lodging facility and the current legislation of the country where the lodging facility is located or the country on whose territory the Services included in the Order are provided.
8.3. If the Customer has claims directly regarding the quality of the information services and booking services provided by the Company, the Customer must send them by Russian post via registered mail with notification of delivery to the address indicated on the Site.
8.4. The Company's responses to the Customer's appeals and claims are deemed properly sent if they are sent to the personal account on the Site or to the Email Address.
8.5. All disputes arising shall be resolved through negotiations. If no agreement is reached, the dispute shall be referred to a court in accordance with the current legislation of the Russian Federation.
8.6. The court's invalidation of any provision of these Terms does not entail the invalidity of the remaining provisions.
Previous versions of the terms:
* Booking Terms and Conditions dated January 11, 2024